Privacy Policy pantas33 –
Your Data, Our Responsibilities

Pantas33 ("we", "Platform") is the operator of a digital entertainment platform operating under the domain pantas33.fun. We understand that member trust is our most valuable asset, and that trust begins with transparency about how we handle your personal data.

This Privacy Policy applies to all services provided by pantas33, including the official website, Android and iOS mobile apps, and any related digital services operating under the pantas33 brand. It outlines your rights and responsibilities, as well as ours, in relation to personal data.

We are committed to complying with the Personal Data Protection Act 2010 (PDPA) Malaysia and any applicable data protection regulations. In the event of a conflict between a translated version of this policy and the original Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

Pantas33 collects personal data from various sources in the process of delivering safe and quality services. The following are the categories of data we collect:

Identity Data

• Full name as stated in official documents.
• National identification number (MyKad) or passport number.
• Date of birth and gender.
• Current residential address.
• Active mobile phone number.
• A valid and active email address.

Financial Data

• Bank account number registered for withdrawals.
• Digital wallet information (Touch 'n Go, Boost, DuitNow).
• Deposit and withdrawal transaction history.
• Betting and gaming activity records.

Technical Data

• IP address of the device used to access the platform.
• Web browser or app type and version.
• Device operating system information.
• Session logs including login and logout timestamps.
• Cookie data and related tracking technologies.

Pantas33 uses the data collected for various legitimate purposes necessary for platform operations. Each use of data has a solid legal basis, whether grounded in member consent, contractual necessity, legal obligation, or the platform's legitimate interests.

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process required by the authorities.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions made through the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any activity that violates the terms of service.
• Customer Support: Resolving enquiries, complaints, and disputes submitted by members efficiently.
• Service Communications: Sending important notifications related to your account, transactions, and policy changes that require member attention.
• Marketing (with consent): Sending promotional offers, bonuses, and product updates to members who have consented to receive marketing communications.
• Platform Improvements: Analysing usage patterns to improve the interface, performance, and overall user experience of pantas33.
• Legal Compliance: Fulfilling reporting obligations to relevant authorities, including AML (Anti-Money Laundering) requirements.

Pantas33 understands that data sharing is a sensitive matter. We only share members' personal data in limited situations and for legitimate purposes. The following are scenarios in which your data may be shared:

• Payment Service Providers: Financial details are shared with payment providers such as FPX, DuitNow, Touch 'n Go and Boost solely for the purpose of processing your transactions. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum account information is shared with third-party game providers that supply content on the pantas33 platform, solely for session management purposes.
• Legal Authorities: pantas33 will fully comply with any court orders, warrants, or lawful requests from law enforcement authorities or relevant regulatory bodies.
• KYC Verification Services: Identity documents may be shared with licensed and accredited third-party identity verification service providers to carry out the required background checks.
• Professional Advisors: In limited circumstances, lawyers, accountants, or auditors bound by professional confidentiality obligations may access the data necessary for advisory purposes.

The security of your personal data is the highest priority of pantas33. We continuously invest in the latest security technologies and procedures to protect your information from unauthorised access, disclosure, alteration, or destruction.

The technical and organisational measures we implement include:

• End-to-end encryption: All sensitive data is encrypted using AES-256 encryption at rest and SSL/TLS 1.3 in transit.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all member accounts to prevent unauthorised access even if a password is compromised.
• Continuous Security Monitoring: A 24/7 monitoring system detects and alerts our security team to any suspicious activity in real time.
• Regular Security Audits: Penetration testing and security audits are conducted regularly by accredited independent cybersecurity firms.
• Internal Access Controls: Only authorised staff with legitimate operational needs may access member data, and every access is logged and monitored.
• Staff Training: All pantas33 staff undergo mandatory and regular data security awareness training.

However, it must be acknowledged that no digital security system can guarantee 100% absolute protection against all threats. In the event of a data breach affecting your personal information, pantas33 will notify you and the relevant authorities within the timeframe required by law.

Pantas33 uses cookies and similar tracking technologies to enhance the user experience, verify identity, and analyze platform usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how users interact with the platform — such as frequently visited pages and error messages received — to help us improve site performance.
• Functional Cookies: Storing user preferences such as language, display settings, and personal choices to deliver a more personalised experience.
• Analytics Cookies: Used by our internal analytics tools to understand aggregate user behaviour for platform improvement purposes.

Pantas33 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our principle is to retain only what is needed and no more.

• Active Account Data: Retained for the duration your account is active and for a defined period after account closure to meet legal and audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and AML legal requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.
• KYC Documents: Retained for the period specified by the relevant regulatory authority, typically no less than 5 years after the business relationship ends.
• Marketing Data: Retained until you withdraw consent or for the period specified by our data retention policy.

Upon expiry of the applicable retention period, data will be securely deleted or anonymised so that it can no longer be associated with any specific individual.

As a data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time by contacting pantas33:

The pantas33 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data from children or minors under the age of 18.

If you are a parent or guardian and believe your child under the age of 18 has registered an account at pantas33, please contact us immediately at [email protected]. We will take immediate action to investigate and delete the account and all related data without delay.

Pantas33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technological developments. Any amendments will take effect upon publication of the updated version on our website.

For significant changes that directly affect your privacy rights, we will:

• Sending notifications to your registered email address.
• Displaying clear notifications on the platform when you log in.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the pantas33 platform after any amendment takes effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. pantas33's Data Protection Team is here to assist you.

You may reach us through the following channels:

• Official Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the pantas33 platform.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 business days and completing data requests within 21 business days.